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Axeda software captures live, up-to-date information about all of your products in the field, giving your CRM, ERP, and other enterprise systems real-time data to speed operations. For example, detected product faults can trigger automatic generation of a trouble ticket in a CRM system, dispatching field technicians with detailed information on required repairs. Usage data can be sent to billing and supply chain management systems, eliminating error prone manual steps and reducing process time delays from months to minutes.
Enterprise integration is enabled through Web Services and Java API’s as part of the Axeda software development kit.
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