Smart Services for Product Manufacturers and Systems Integrators

Axeda and leading systems integrators deliver on-demand Smart Services solutions to more than 100 of the world's leading product manufacturers. With these solutions, manufacturers can proactively service and support products, driving optimal uptime at the lowest possible cost.

Common examples of Smart Services solutions include: Smart Service Delivery and Software Management Distribution.

With these and other Smart Services solutions, product manufacturers are transforming their service and support organizations to:

• Reduce cost - Increase margins without sacrificing customer satisfaction. Meet the needs of a growing customer base without adding headcount. Support increasingly complicated products with less expensive and less skilled resources.
• Increase revenue - Revenue and margins from product sales are increasingly under pressure from global competition. Product manufacturers can no longer rely solely on product innovation to increase market share, improve gross margins, and grow revenue. Smart Services increase service contract renewal rates and provide premium services that increase service revenue.
• Manage risk and compliance - Regulations, such as HIPAA in healthcare and Sarbanes-Oxley (SOX) in finance, require special attention, and the introduction of Smart Services themselves can create new security challenges if not handled properly. Axeda solutions are built with security in mind, and have been successfully deployed in thousands of customer locations.

Request the white paper, The Business Case for Remote Service and Support Technology, to learn how you can create business value through on-demand Smart Services solutions.

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