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Telecommunications customers rely heavily on the uptime of their systems to run their businesses. An outage or a disruption in service can cause your customers to lose their customers and may cause them to look to other providers for a more reliable solution. Axeda enables manufacturers of high-speed switches, voice-mail systems, and other communications equipment to move toward five nines availability (99.999%) for their products. Axeda software enables telecommunications suppliers to: - Receive automated alerts for potential system issues
- Access critical device data for quick diagnosis and repair
- Reduce time to resolve support calls with remote support capabilities
- Perform remote software upgrades
- Keep systems running at optimal performance levels
Comverse is approaching 99.999% uptime on managed systems, while reducing malfunction requests from more than 60 to fewer than 20 per month with proactive service requests.
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