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Customers expect self-service kiosks to be well stocked and functional at all times. When users discover that an ATM is out of cash or a photo-kiosk is out of paper, they will not likely return to that location for future services. Axeda software offers manufacturers of photo-kiosks, self-checkout retail systems, ATMs and hospitality systems the ability to proactively monitor, manage, and service remote assets securely.
Axeda software enables kiosk manufacturers to:
- Provide instant response to customer problems
- Replace emergency service calls with scheduled maintenance
- Perform remote software upgrades
- Track and automatically re-supply consumables
- Increase kiosk uptime and fulfill or exceed SLAs
IER is remotely monitoring their self-service kiosks at French Social Health and Security Offices around the country to help reduce waiting times for users and better understand usage patterns.
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