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Increasingly, IT vendors are expected to take ownership and responsibility for supporting the routine operation and performance of their deployed products. This task is made more complex in multi-vendor environments where it is difficult to identify the source of problems, increasing call resolution time, and customer downtime. In addition, vendors are also responsible for maintaining compliance with new regulations, such as Sarbanes Oxley.
Axeda software enables IT vendors to:
- Predict failures before they cause customer downtime
- Reduce call resolution time with remote support capabilities
- Perform remote software upgrades
- Comply with regulations such as Sarbanes-Oxley through detailed auditing
- Prevent problems through automated self-healing
- Provide premium priced, measurable SLA support contracts
- Control and audit remote system activity for regulatory compliance
Network Appliance resolves over 30% of their most common issues without any human intervention.
Quantum Corporation expects their remote service solution to deliver at least 70% improvement in the time it takes to resolve a backup failure.
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