Xeronics Enables Life Science and Medical Device Manufacturers to Reduce Service Costs by 30% and Cut R&D Costs for Future Product Versions by 20%.
Challenge
To improve system uptime and increase customer satisfaction by continuously monitoring usage, consumption, performance, and reliability of lab automation equipment in providing valuable business intelligence to manufacturers and their customers
Solution
Axeda® ServiceLink™ enables Xeronics to automate continuous remote data collection and consolidation in delivering more comprehensive and current information to medical and life science instrument manufacturers and end users.
Results
• Realized 50% cost savings by using an on-demand remote service solution
• Enable manufacturers to reduce service costs by 30% through increased fault prediction and improving product reliability and to reduce R&D costs for future versions by 20% through increased knowledge about product usage
• Improve customer satisfaction by reducing downtime by 40% by collecting comprehensive information related to issues
• Eliminated customer security concerns around the collection of data on device performance and consumption
• Generated new business at leading pharmaceutical drug discovery labs
