Axeda® Helps Varian Medical Systems Reduce Mean Time to Repair by 50% while Hospitals Save Thousands of Dollars in Potentially Lost Patient Time

Challenge
To reduce costs and lost patient time by remotely diagnosing and resolving system equipment problems

Solution
Deploy Axeda® ServiceLink (formerly Axeda® DRM)—marketed as SmartConnect™—in more than 1,500 treatment centers to remotely service the company’s information system and treatment planning software products, as well as Millennium™ MLC and Acuity™ systems.

Results
• Increased software service contracts
• Reduced (MTTR) mean time to repair by 50%
• Enabled hospitals to save more than $2,000 each time a problem is resolved remotely and a service technician visit is avoided