Leica Microsystems Reduces Unscheduled Downtime by 40% and Cuts Onsite Visits by 33% in Realizing an Annual Savings of $500,000.
Challenge
To improve product reliability and serviceability by making potential problems predictable and providing preventive repair across all regions of the world
Solution
Use Axeda® — marketed as Leica RemoteCare — to optimize product quality while improving service productivity
Results
• Maintains FDA compliance
• Reduced unscheduled downtime by 40%
• Cut field service visits by 33%
• Improved service productivity by 5%
• Fixed 30% of detected problems remotely
• Improved time to repair fulfillment from 75% to 87%
• Saved more than $500,000 (US) annually by avoiding 400 onsite visits
