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An integral part of the Axeda M2M Cloud Service, Axeda connected product management applications provide product manufacturers with information access to monitor, manage, and repair wired and wireless assets. With these applications, manufacturers can maximize the value of their products through services that increase uptime, streamline operation, and reduce cost of ownership.
Axeda Innovation Workshops enable Axeda customers to identify product enhancements made possible by the connectivity already provided by the Axeda M2M Cloud Service.
Machine-to-Machine (M2M) solutions connect millions of diverse devices to a network, enabling two-way communication between these devices and enterprise systems and applications.
Running on the Axeda Platform, Axeda ServiceLink on-demand applications provide product manufacturers with information access to monitor, manage, and repair wired and wireless assets. With these applications, manufacturers can maximize the value of their products through services that increase uptime, streamline operation, and reduce cost of ownership.
Axeda Service, an Axeda ServiceLink application, provides field service and technical support personnel with a Web-based graphical interface and a comprehensive set of tools to remotely identify, diagnose, and repair problems with devices connected to the Axeda Platform.
Axeda Agents collect device data, process information, and communicate with the Axeda Platform so that you can make well-informed decisions. Installed on or near your devices, Axeda Agents provide instant, two-way, Firewall-Friendly™ monitoring, communication, and control of device information and events.
Axeda Software Management, an Axeda ServiceLink application, automates the installation of software updates and security patches by enabling you to easily distribute packages of software instructions remotely to many devices.
With Axeda Access, an Axeda ServiceLink application, your experts can remotely and securely access products to troubleshoot problems, monitor and assist with user operations, perform training, and much more—all while working from their own desktops.
Axeda Policy Server, a key security component of the Axeda® Platform, enables
authorized customer administrators to establish and enforce the privacy policy for their devices.
Axeda ServiceLink solution enhances Oracle® Service to deliver real-time monitoring, management, and data collection from connected equipment. Leveraging this combined functionality, manufacturers can remotely troubleshoot, diagnose, and correct product issues more quickly, accurately and cost-effectively than
ever before.
With Axeda Service Intelligence, you can easily build and deliver ad-hoc queries, professional reports, and dashboards that clearly articulate the success metrics
of Axeda ServiceLink, while your customers receive reports that clearly demonstrate the value of remote service.