Resources - Case StudiesResources - Case Studies

  • Diebold Maximizes Profitability and Customer Satisfaction With M2M-Enabled Services

    This Case Study provides an overview of the processes and key lessons of Diebold, a global leader in providing integrated self-service delivery and security systems and services, as it takes advantage of the convergence of physical, digital and information value chains to reduce costs and improve the customer experience within its service business.

  • Harbor Research: Philips Case Study

    Axeda enables ventilators for remote upgrades and diagnostics.

  • Leica Microsystems Case Study

    Leica Microsystems reduces unscheduled downtime by 40% and cuts onsite visits by 33% in realizing an annual savings of $500,000.

  • Egenera Case Study

    Axeda helps Egenera reduce resolution cycle time from days to hours while meeting customer service-level agreements.

  • CareFusion Case Study

    Axeda enables CareFusion to reduce field service visits by 15% and increase service agreement renewals by 10%.

  • Diebold Case Study

    Diebold and Axeda resolve issues and reduce downtime with OpteView.

  • Gerber Case Study

    Gerber Technology provides intelligent Smart Services for proactive support with Axeda.

  • Orbotech Case Study

    Orbotech improves uptime of PCB testing equipment, while preserving security and operator safety.

  • Varian Medical Systems Case Study

    Axeda helps Varian Medical Systems reduce mean time to repair by 50% while hospitals save thousands of dollars in potentially lost patient time

  • Ventana Medical Systems Case Study

    Ventana Medical Systems improves instrument recovery time by 37% while reducing system downtime with Axeda.

  • Xeronics Case Study

    Xeronics enables life science and medical device manufacturers to reduce service costs by 30% and cut R&D costs for future product versions by 20%.

  • Agilent Technologies Case Study

    Agilent Technologies improves customer experience with remote monitoring.