A lack of product performance data to identify potential machine problems, led to a reactive support model with issues not being identified or resolved before becoming a system interruption, and the inevitable downtime to the customer.
Elekta's centralized remote monitoring and management of devices using the Axeda Machine Cloud, provided an environment to enable proactive and preventive services.
PEP Stations wanted to bring to market a trouble-free PEV charging station so that they could address problems before their customers were affected. Axeda enables PEP Stations to provide real-time system diagnostics for proactive service and support, as well as accurate and timely utilization reports.
This Case Study provides an overview of the processes and key lessons of Diebold, a global leader in providing integrated self-service delivery and security systems and services, as it takes advantage of the convergence of physical, digital and information value chains to reduce costs and improve the customer experience within its service business.