Axeda® Enables Cardinal Health to Reduce Field Service Visits by 15% and Increase Service Agreement Renewals by 10%.
Challenge
To provide higher levels of customer service and support for neuro care, sleep diagnostic, and pulmonary function systems
Solution
Use Axeda’s remote service platform—branded as Support Connect—to enable more than 15 product lines with remote service capabilities in providing increased levels of customer service
Results
• More than 15 product lines fully enabled with remote service capabilities
• Field service visits reduced by 15%
• Service agreement renewal capture rate increased by 10%
• First company to use an advanced remote service application on neuro care, sleep diagnostic, and pulmonary function systems in the U.S.
• HIPAA and 21 CFR Part 11 compliant authentications and auditing
