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Axeda Service Intelligence |
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Axeda ServiceLink collects data about the operation of your intelligent devices in the field. How do you transform this information to make more informed decisions and prove the value of your Smart Service initiative? Specifically, your organization and your customers want to measure how you are meeting key performance indicators (KPIs) and service-level agreements (SLAs). With Axeda Service Intelligence, an Axeda ServiceLink application, you can easily build and deliver ad-hoc queries, professional reports, and dashboards that clearly articulate the success metrics of Axeda, while your customers receive reports that clearly demonstrate the value of Smart Services. With a powerful business intelligence engine and easy-to-use report and dashboard building tools, Axeda Service Intelligence helps you and your customers understand the “what” and “why” of your data. Downlaod the Axeda Service Intelligence data sheet (PDF) to learn how you can: - Calculate SLAs with a fully integrated, powerful business intelligence engine
- Define and store KPIs
- Aggregate reports into self-service dashboards
- Monitor device deployments and utilization
- Use Web-based, zero-footprint authoring tools to build professional ad-hoc reports and management dashboards
- Leverage report formats that support Web, PDF, and Microsoft Office
- Save personalized and scheduled queries to meet repeated reporting requests
- Simplify access using a single meta layer to expose the Axeda system data
- Get started with standard reports that enable you to understand your device population, including status, locations, and other critical deployment data
Benefits: - Provide the right data to the right people in the right format
- Reduce burden on IT by empowering business users to create their own reports
- Increase customer satisfaction by providing reports on product performance
- Provide management with reports on success metrics
- Generate ad-hoc reports without any programming or IT assistance
- Understand trends and shorten time to action
- Obtain better decision quality across the service organization
- Monitor customer SLAs and internal performance objectives
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