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Axeda applications provide the features you need to quickly generate results from your remote service initiative. Grouped under four primary areas, each application has been developed through years of field experience with our customers. Axeda remote management software applications provide the following capabilities:
Service Delivery
- Diagnosis and Repair. Reduce call time and improve mean time to repair (MTTR)
- Remote Access. Get access directly to your deployed products, speeding diagnosis and reducing costly travel expenses
- Proactive Problem Detection. Increase customer satisfaction by detecting problems that could cause product downtime before they happen
Service Collaboration
- Case Management. Collaborate with partners and manage and track all activities to troubleshoot and resolve device issues by viewing the actions (who, what, when, and results) performed
Service Intelligence
- Reporting and Dashboards. Easily build and deliver dashboards and reports on performance, service-level agreements, compliance, and operational metrics
Service Management
- Patch Management. Automate software deployment, reducing software support issues and patch security vulnerabilities
- Preventive Maintenance. Prevent product downtime by performing maintenance based on actual usage
- Usage Monitoring. Increase revenue through pay-per-use billing and consumable re-supply
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