Axeda’s On-Demand Center (ODC) operations have been designed to deliver Axeda’s world-class M2M SaaS offering. The team’s core competencies focus on ensuring top systems infrastructure management, data center security, performance monitoring, high availability, and scalability.

Axeda’s operations staff’s mission is to support the extension of customers’ product offerings — not just the systems and networks that enable the services. Axeda management and operational staff have extensive experience providing cloud-based services. Based on that experience, Axeda provides high-quality core services that enable its customers to realize value due to high availability, performance, and the stringent security requirements.

Axeda Customer Support

Axeda Customer Support extends your team by providing access to our highly skilled, highly trained Axeda product experts. Your investment provides you with immediate access to product updates and new releases as they become available, keeping your connected product initiatives on the right track. With a qualified staff with years of collective experience in supporting customers, we have the services, processes, technology, and expertise to assist keeping your M2M solution running smoothly.

With an Axeda On-Demand subscription, you have access to the Axeda Support Service components below:

  • Phone and e-mail response Monday through Friday between 8:00 a.m. and 6:00 p.m. Eastern Time, excluding major U.S.A. holidays
  • Access to a Web-based customer portal containing knowledgebase and case management resources
  • Initial inquiry response target based on the severity of the issue