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Axeda remote service software collects data about the operation of your intelligent devices in the field. How do you transform this information to make more informed decisions and prove the value of your remote service initiative? Specifically, your organization and your customers want to measure how you are meeting key performance indicators (KPIs) and service-level agreements (SLAs).
With Axeda reporting and dashboard software, you can easily build and deliver ad-hoc queries, professional reports, and dashboards that clearly articulate the success metrics of Axeda software, while your customers receive reports that clearly demonstrate the value of remote service.
Key capabilities of the Axeda Report and Axeda Dashboard applications let you:
- Calculate SLAs with a fully integrated, powerful business intelligence engine
- Define and store KPIs
- Generate ad-hoc reports without any programming, IT assistance, or training
- Aggregate reports into self-service dashboards
Results:
- Increase customer satisfaction by providing reports on product performance
- Provide management with reports on success metrics
- Understand trends and shorten time to action
- Monitor customer SLAs and internal performance objectives
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