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Even with detailed error messages and customers willing to describe system issues, there are times when your service experts need direct access to the equipment to diagnose problems. Performing desktop sharing and running diagnostic tools without visiting a customer site improves productivity and saves time and travel costs. But how can you securely access these systems without establishing complex Virtual Private Network (VPN) connections?
With Axeda remote service software and secure remote support software, your experts can remotely access products to troubleshoot problems, monitor and assist with user operations, perform training, and much more — all while working from their own desktops.
To ensure operator safety, the patented Axeda® Safe Access feature allows access to be blocked based on the state of the system being controlled. For example, when accessing a medical treatment system, this critical feature will only allow remote access when the system is off and patients are not receiving treatment.
Key capabilities of the Axeda Access application let you:
- Access remote desktops and control remote systems safely
- Directly connect to Linux/UNIX and embedded systems via telnet and telnet SSH
- Remotely operate existing diagnostic applications as if on site
- Securely connect to remote site without costly VPNs
- Use centralized administration and security control
- Collect detailed auditing data for traceability and compliance with regulations
- Secure remote connections, with or without local operator involvement
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