Ideally, your customers would like their products to run forever with no unscheduled downtime. How can you meet their ever-increasing demands for product uptime? Axeda remote monitoring software continuously monitors key parameters in your products to detect problems before they cause downtime. Examples include disk space nearing full capacity, or a part such as a laser consuming more power than normal, indicating it needs to be replaced. Instead of waiting for customers to call when there's a problem, technicians are automatically notified when potential problems arise.

Capabilities of Axeda's Remote Monitoring Software let you:

• Continuously monitor your products for leading indicators of problems
• Create business rules that define faults and notify the proper support personnel
• Capture additional diagnostic information to speed resolution

Results:

• Reduce call volume through automatic notification
• Eliminate emergency repair calls, saving thousands of dollars in travel costs per customer
• Increase customer satisfaction by raising the mean time between failures (MTBF)

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