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Your products contain a wealth of diagnostic information, but how do you gain access to it from afar? Instead of relying on filtered or inaccurate information about a problem from your customers, technicians can use Axeda software to view and analyze detailed information supplied directly from the product. Technicians can perform many repairs remotely, and only dispatch personnel when truly needed with the right parts and skills.
Key capabilities of the Axeda Service application let you:
- Display graphical visualizations that show all relevant product data at a glance
- View charts of current and historic data to see trends that highlight trouble areas
- Generate detailed snapshots of product information that give you all the data you need for troubleshooting in a single place
- Repair devices by executing scripts and modifying data values on remote products
Results:
- Reduce time for support calls by as much as 90%
- Improve mean time to repair (MTTR) to increase customer satisfaction
- Reduce “No Problem Found” visits by 20% or more
- Handle fewer field service visits per year, saving thousands of dollars in travel costs
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