Combined Solution Delivers Proactive Service Capabilities to Manufacturers

Foxboro, Mass.  (September 22, 2008) - Axeda will debut its integrated solution for remote service management at Oracle OpenWorld this week.  Service teams that rely on Oracle are now able to take advantage of Axeda's proven remote service software to help drive increases in operational efficiency.  Axeda is a member of the Oracle  PartnerNetwork.

The Axeda® ServiceLink solution enhances Oracle Service to deliver real-time monitoring, management, and data collection from connected equipment. With this combined functionality, manufacturers can troubleshoot, diagnose, and correct product issues remotely, and more cost-effectively than ever before.

"The Axeda/Oracle integration will enable us to better serve our customers by providing real-time product information throughout the service process," said David Rudzinsky, CIO, Hologic. "Our support team will be able to access all necessary customer data in one place instead of across multiple applications, allowing us to increase device uptime, shorten our time-to-repair, and automate compliance tasks."

With the combined solution, device notifications automatically trigger service requests through Oracle Service, proactively notifying service technicians when problems arise, many times before the customer sees the issue. 

According to Gartner, "The third generation of remote monitoring and support automation focuses on proactive fault detection and notification. It is driving profitability through analytics, strategic advice, product life cycle management, and quantifiable (action-oriented) marketing data."

Additionally, service technicians can directly access a customer's device from within a Service Request to remotely troubleshoot, diagnose and repair issues - enabling manufacturers and third-party service providers to rapidly respond and resolve incidents. It also provides a complete audit trail of all activities performed on each system.

"By integrating remote service technology into service operations, customers can automate manual tasks like configuration management and auditing," said Brian Anderson, vice president of marketing, Axeda. "As manufacturers look for ways to reduce costs and increase service levels, this type of automation is critical."  

More Information
Oracle OpenWorld is the world's largest gathering of Oracle customers, partners, developers, and technology enthusiasts. The event takes place this week in San Francisco at the Moscone Convention Center. Come see the integrated solution demo at the Axeda Kiosk SP-23 in the Solutions Pavilion.

About Axeda
Axeda Corporation delivers on-demand remote service capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.

About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 20,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels. http://oraclepartnernetwork.oracle.com.

Trademarks
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.

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1 Gartner, Inc. "Cardinal Health Uses Support Automation to Enhance the Brand Experience" by Michael Maoz, May 21, 2008