MANSFIELD, MA -- September 10, 2002 - Axeda Systems Inc. (Nasdaq: XEDA), the leading provider of device relationship management (DRM) enterprise software and services, today announced the immediate availability of Axeda DRM™ 3, the third-generation of the Axeda system that is revolutionizing the way device manufacturers perform customer service, by enabling them to use the Internet to remotely monitor, manage and service products deployed at their customer sites. Release 3 expands the diagnosis and repair, reporting, performance, connectivity and security features of the Axeda DRM system. Together, these enhancements enable easier adoption of DRM by device manufacturers and their customers, and simplify the remote management and debugging of deployed devices by service personnel. With Axeda DRM 3, companies in multiple markets such as medical instruments, printers and copiers, enterprise storage systems, and semiconductor equipment can lower costs of service while improving device uptime and performance - thus increasing customer satisfaction.
"Our third-generation system, Axeda DRM 3, synthesizes the wealth of real-world usage feedback we have received from our growing customer base into a groundbreaking release," said Dale Calder, president of Axeda Systems. "We believe Axeda DRM 3 sets the standard by which all other solutions will be judged in the DRM market."
"We have chosen to implement Axeda DRM 3 because it provides the breadth and depth of capability we need to deploy remote usage monitoring and service of printers, copiers and multifunction devices on a wide scale," said Michael Chai, vice president of Advanced Enterprise Systems, Electronics for Imaging, the world leader in software and hardware imaging solutions for network printing. "DRM capability will enable us to offer new products and create new business models for our customers, giving them a significant competitive advantage."
The Axeda DRM system is a distributed software solution that enables manufacturers and service providers to utilize the Internet to remotely monitor, manage and service intelligent devices such as instruments, equipment, machines, appliances, facilities, computers and more. The system utilizes Axeda Agents™ to collect data and events from fielded devices and forward them via Axeda's patent-pending Firewall-Friendly™ technology to the Axeda Enterprise™ server. Axeda Enterprise stores, processes, and manages this data and then feeds results to other software systems or to Axeda Applications™ used by customer service personnel to access devices and their data. All aspects of the system have been enhanced with Axeda DRM 3.
- Axeda Applications Feature the All-new Axeda Service Users access Axeda DRM with their standard Web browser via Axeda Applications. Axeda DRM 3 features an entirely new user interface design that simplifies analysis of device information. It also includes major enhancements to the Axeda Service™ application. Axeda Service is used by customer service personnel to reduce costs and improve customer satisfaction by continuously monitoring device health and status, and remotely diagnosing and repairing problems. Managers and technicians can now easily focus through multiple diagnosis views of both live and historical data via the new patent-pending Axeda Time-Lens™ feature. Axeda Service 3 adds other advanced features including personalized watch lists to track a specific list of devices or issues, custom notes and rule overrides for troubleshooting, as well as new reports and charts.
- Axeda Enterprise Adds Reporting, Boosts Performance, and More The Axeda Enterprise server provides a centralized, scalable data and asset management system that provides proactive fault detection, reporting and analysis, and device and access control in a securely managed enterprise environment. Axeda Enterprise 3 includes a completely new reporting engine that brings device intelligence to decision makers. Reports are accessed through Axeda Applications, and can be output to the Web, Adobe Acrobat, or Microsoft Excel.
- Axeda Enterprise takes advantage of the new look and feel of Axeda DRM 3 and offers access to new data sources through Axeda @aGlance/IT™ plus significant performance improvements for managing devices with high data traffic. Also, since today's global organizations require a system that can serve their personnel and devices wherever they may be located, Axeda Enterprise 3 features comprehensive international support for serving multiple languages simultaneously.
- Axeda Agents Improve Security, Configuration, Deployment, Connectivity Axeda Agents control the device side of the system, providing modular software servers that can be embedded in or attached to devices for monitoring, communications and control of device data and events in real time. All three members of the Axeda Agent family, Axeda Connector™, Axeda Gateway™, and Axeda Supervisor™, have been enhanced with Axeda DRM 3. New capabilities include support of a wide range of popular proxy servers, advanced SSL data encryption and authentication, improved customization without programming via Axeda Builder™, and auto-discovery and monitoring of SNMP-enabled devices.
Axeda DRM 3 is available today worldwide from Axeda Systems and its authorized distributors. Contact Axeda at www.axeda.com or call +1-508-337-9200 for more information.
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Industrial and Building Automation, Enterprise Storage, High-technology, Medical Instrumentation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device Relationship Management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
