MANSFIELD, MA -- July 1, 2002 - Axeda Systems Inc. (Nasdaq: XEDA), the pioneer of the growing market for device relationship management (DRM) enterprise software and services, today announced the immediate availability of release 1.5 of its Axeda Access™ application, a component of the Axeda Device Relationship Management System™. This solution provides secure, Internet-based remote desktop sharing between service and support specialists and remote computers installed at customer sites. Axeda Access 1.5 expands the supported platforms to provide access to devices running any version of Microsoft Windows® and popular versions of the UNIX® operating system including Sun Solaris® 8 and Linux®. The release also enhances features including unattended operation, device access control and multiple concurrent user sessions, and provides performance improvements.
Axeda Access enables in-house technical support experts or field service engineers to reach out in real time and analyze conditions, make repairs, update and administer software, or assist with user operations on remote systems installed at customer sites. Enterprise-class user access management, session logging, data encryption and Firewall-Friendly™ communication technology ensure secure operation. Whether answering incoming customer telephone calls, proactively responding to notifications from the Axeda DRM™ system's automatic monitoring capability, or simply demonstrating the proper use of a feature to remote users, the Axeda Access application enables support and service engineers to provide immediate assistance.
"Axeda is dedicated to helping companies deliver more responsive, proactive customer support through the remote monitoring and management of device information. Axeda Access extends our continuous-monitoring technology to make the remote service and administration of computers and software systems practical on a large scale," said Dale Calder, president of Axeda Systems. "This new release builds on our established capability to offer support experts fast, direct access to complex devices and applications anywhere in the world. The result is more timely and accurate diagnosis of problems, elimination of unnecessary on-site service calls and more effective repair leading to increased product uptime."
The Axeda DRM System allows enterprises to leverage the Internet to remotely monitor, manage and service intelligent devices, automating the real-time management of critical business and operational information. As part of the Axeda DRM system, Axeda Access works in conjunction with the Axeda Enterprise™ server and other Axeda Applications™, including Axeda Service™ and Axeda Administration™, to provide a scalable environment for remote device management.
Axeda Access is a licensable enterprise software product - not a pay-per-minute service. It employs intelligent agent software on the target device to share that device's desktop interface with one or more remote service technicians. The shared remote computer's entire desktop appears in an Axeda Access window on the technician's computer just as if she were local to the device. The technician can then use her own keyboard and mouse to operate the remote computer, including starting programs, closing and opening windows, browsing folders and files, and more. Two-way file transfer capabilities allow patches or updates to be downloaded and data logs or files to be securely uploaded for analysis. Sophisticated access control mechanisms allow only authorized technicians to set up sharing sessions. Access can be limited to specific capabilities on the target device, and sessions can be conducted either unattended or under the oversight of the system user.
Axeda Access 1.5, a component of the Axeda Device Relationship Management System, is available immediately worldwide from Axeda Systems Inc. It operates on all versions of Microsoft Windows, including XP, 2000, NT, 98 and 95, and supports popular UNIX platforms including Sun Solaris (version 8) and Linux (versions 7.0 and 7.1). Visit www.axeda.com or call +1-508-337-9200 for additional information.
Axeda Systems Inc. (NASDAQ: XEDA) is the pioneer in the growing market for Device Relationship Management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Industrial and Building Automation, High-technology, Medical Instrumentation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe, Israel and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, and even automobiles are an important new source of business information. Device Relationship Management is a growing new market that allows companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, Device Relationship Management provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device Relationship Management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
