Real-time remote service and maintenance functionality to drive down costs and boost customer satisfaction, contract performance and compliance

Foxboro, Mass.  June 9, 2008 - Axeda Corporation today announced that it is collaborating with Oracle to deliver a fully integrated solution for proactive remote service and maintenance management of equipment to manufacturers.  Axeda is the leading provider of Internet-based remote service software, with deployments in over 70 countries, and a member of the Oracle PartnerNetwork.

The Axeda® ServiceLink solution enhances Oracle® Field Service and Oracle Enterprise Asset Management to deliver real-time monitoring, management, and data collection from connected equipment.  Leveraging the combined Oracle and Axeda solutions, manufacturers can remotely troubleshoot, diagnose, and correct problems.  Businesses can reduce operating costs through more accurate and rapid resolution of product issues since the right work request is dispatched when needed. 

With Axeda's remote service solution manufacturers automate processes for:

• Role-based notification of alerts to support personnel, service technicians, owners/operators and 3rd party service providers
• Remote diagnosis and troubleshooting of equipment in order to dispatch  the right technician, parts, and work plan at the right time
• Equipment state monitoring to track availability and service metrics associated with SLA compliance
• Usage monitoring for automatic consumable tracking and replenishment
• Automatic asset configuration discovery for assisting service calls as well as up-sell, cross-sell, and retirement opportunities

• Reduce service, labor and travel costs-and minimize carbon footprint by early warning defect detection, and mean time to repair (MTTR) and dispatch avoidance
• Supercharge planning and replenishment systems by providing real-time visibility to scheduled and unscheduled service and maintenance activities
• Exploit new revenue opportunities and increase profit margins through performance-based service contracts
• Boost brand equity, revenue and customer loyalty by providing proactive customer service and consumable re-supply
• Improve asset serviceability by monitoring equipment performance, conducting root cause analysis and deploying immediate resolution.

"Axeda has delivered remote service solutions to many of the world's leading manufacturers," said David Canavan, vice president, OEM sales & business development, Axeda. "Our relationship with Oracle will provide even more value to our existing and future customers by applying our solutions deeper into the service delivery value chain."

To preview the Axeda Service and Maintenance Management solution, click http://launch.oracle.com and enter yes2remote in PIN! 

To request the Oracle and Axeda Remote Service Management Solution, visit our Resource Center .

About Axeda
Axeda Corporation delivers secure remote service and support capabilities to some of the world's leading manufacturing companies and large enterprises. The  award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost, while enabling enterprises to effectively secure, control and track all remote access to critical data centers.  In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.

About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of more than 19,500 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle's premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today's global economy. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Certified Partner levels.http://oraclepartnernetwork.oracle.com.

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