MANSFIELD, MA -- May 6, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, announced that it has been selected to present at the Chicago Chapter regional meeting of the Association for Services Management International (AFSMI). AFSMI is one of the oldest professional associations dedicated to the after-sales product support and service industry. The meetings will be held from 9:30 a.m. - 3:30 p.m. today, May 6, 2003 in Elgin, IL. The interactive session will feature Axeda's presentation "DRM: Accelerating Service and Support" along with an overview of Device Relationship Management, how it delivers business value, and why Global 2000 industry leaders are choosing to deploy DRM to revolutionize their service offerings.

"Momentum is building for DRM in multiple industries as the key enabler for proactive customer service operations," said Dale Calder, president of Axeda Systems. "Service leaders worldwide indicated their strong interest in DRM in a recent survey conducted by AFSMI of its membership. We are pleased that, like several other AFSMI chapters, the AFSMI Chicago Chapter has chosen Axeda to help promote awareness of DRM to their membership."

A Device Relationship Management system is enterprise software that lets service organizations leverage the Internet to remotely monitor, manage and service products deployed at their customer sites. DRM solutions enable companies to establish a continuous, secure connection to their installed products so they can provide better, proactive service at lower costs, improving customer satisfaction and total cost of ownership.

The Association For Services Management International (AFSMI) comprises over 5,000 corporate members worldwide and was founded in 1975 with the mission of being the vital link for high-technology professionals who must stay on top of the fast-growing, ever-changing industry. AFSMI conducted the first of its kind global survey of its membership on Device Relationship Management during fall of 2002. For more information, please visit www.axeda.com.

About Axeda
Axeda Systems™ Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com

About Device Relationship Management
Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device relationship management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between remotely deployed intelligent devices and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.

Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com