Axeda Systems Inc. (NASDAQ: XEDA), the pioneer of the growing market for Device Relationship Management (DRM) enterprise software and services, today announced that Hitachi High-Technologies Corporation (HHT), a high-tech trading company and equipment maker, has selected Axeda as its partner for its new DRM managed services business. HHT has licensed the Axeda Device Relationship Management System for its Japanese application service provider (ASP) center. Hitachi High-Technologies will offer new managed services based on Axeda DRM™ to industrial companies in multiple markets such as facilities management, various kinds of production equipment, industrial automation and office equipment. These new service offerings will enable HHT customers to monitor remote devices and equipment in real time via the Internet enabling proactive customer service and increased device uptime.
"Hitachi High-Technologies Corporation sees Device Relationship Management as a key new market that will enable us to help our clients improve their customer satisfaction and lower operational costs while simultaneously expanding our information systems business," said Yoichi Hagiwara, general manager, Advanced Solutions Department, Business Planning & Development Division, Information & Production Systems Business Group of Hitachi High-Technologies Corporation. "The Axeda DRM offering represents a unique value proposition for companies to revolutionize the way they do business. With our advanced application hosting services and our dedicated team of sales, marketing, support and systems integration professionals, HHT is ready to deliver the benefits of the Axeda DRM system to our customers today."
"With this agreement, Hitachi High-Technologies Corporation is officially in the Device Relationship Management business and will immediately begin to deliver value to their customers through the proactive, real-time monitoring of devices," said Dale Calder, president of Axeda Systems. "We see this alliance as the first important step in making Hitachi High-Technologies one of our most significant business partnerships, extending our reach into new markets and customers."
The Axeda Device Relationship Management System, Axeda DRM, represents the industry's first practical solution to remote device information management. With Axeda DRM, organizations can now monitor, manage, and service intelligent devices deployed at remote sites anywhere in the world - cost effectively and in real time. They rapidly gain competitive advantage by increasing their operating efficiency and profitability while simultaneously increasing customer satisfaction and retention.
Axeda Systems Inc. is an enterprise software and services company that helps businesses become more competitive by using the Internet to tap the value of real time information to optimize their service, development, sales and manufacturing operations. The company's flagship Axeda Device Relationship Management System is a distributed software solution that lets businesses monitor, manage and service intelligent devices deployed at remote sites. Axeda serves Global 2000 companies in multiple markets including Industrial and Building Automation, Technology, Medical Instrumentation, Office and Semiconductor Equipment industries through sales and service offices in the US, Europe, Israel and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com .
Hitachi High-Technologies Corporation, headquartered in Tokyo, Japan, was newly reformed in October 1, 2001 by combining the high-tech trading company Nissei Sangyo Co., Ltd, with the Semiconductor Manufacturing Equipment Group and Instruments Group of Hitachi, Ltd. The company is focusing on advanced technologies areas like IT, biotechnology and nanotechnology, and engaged in activities in a broad range of fields, including device manufacturing equipment, life sciences, information and manufacturing, electronic components, and advanced industrial materials. For further information, visit http://www.hitachi-hitec.com/oversea/index.html .
The intelligent devices that we see and interact with everyday such as copiers, elevators, vending machines, building control units, medical devices, and even automobiles represent an important new source of business information. To date most enterprises have not been able to tap this information. Device Relationship Management addresses this significant information blind spot by providing a distributed information management system that leverages the Internet, allowing timely, accurate, and unbiased information to be communicated automatically between remote devices deployed at customer facilities and external service personnel or enterprise business systems. Device Relationship Management helps turn reactive businesses into proactive businesses providing new sources of revenue and increased operational efficiency at lower costs with an ROI that can often be measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
