MANSFIELD, MA -- April 14, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, today announced the Axeda Policy Manager™ application, a new customer security component of its Axeda DRM™ System. Axeda DRM is used by original equipment manufacturers and their support organizations to remotely monitor, manage, and service intelligent devices deployed at customer sites. Axeda Policy Manager™ allows authorized security personnel at these customer sites to establish and enforce security and privacy policies relating to data transfer and remote operation for all devices under management. Axeda Policy Manager helps accelerate the customer adoption of DRM and enables remote service to be, for the first time, more secure than onsite service provided by external personnel with unregulated access to customer device networks.

"As the need for increased corporate security and privacy grows, security professionals are increasingly concerned with who has access to sensitive data on their devices and associated networks. They are now adopting automation tools to establish and enforce security policies," said Dale Calder, president of Axeda Systems. "Axeda Policy Manager is a new application to automate the management of access to internal intelligent devices by external customer service personnel. Rather than assuming an 'all or nothing' approach to device access, security personnel can now differentiate sensitive data with limited access from more freely sharable diagnostic or operational data. The ability to control the information flow to and from their devices gives customers the power and confidence to accelerate the deployment of Axeda DRM and realize the significant benefits of proactive, remote service."

Customers Control Device Access
The Axeda DRM System is a distributed, enterprise software solution that enables manufacturers to remotely monitor, diagnose, manage, and service devices deployed at customer sites around the world - cost-effectively and in real time - using the Internet. Axeda DRM provides a managed, bi-directional flow of information between remote equipment and support personnel. It helps minimize support calls and time on the phone, speeds the diagnostic process, reduces the number of costly on-site visits, and increases device uptime - all enhancing customer productivity and satisfaction. Axeda DRM employs a number of security mechanisms to encrypt and authenticate data passing between devices and remote service personnel, to leverage existing corporate firewalls and proxy servers, and to assure only authorized personnel can access specified devices. Axeda Policy Manager builds on this strong security foundation to add customer-managed security and privacy.

The Axeda Policy Manager application enables customers to uniquely define, automate, and audit the remote access policy for each of their devices. It offers real-time control of the kinds of data and files that can be retrieved, and which diagnostic, update, and repair operations can be conducted by remote service personnel.

Axeda Policy Manager is a server-based software application that resides securely on the customer's network and controls permission settings from a single point. Device transactions are approved automatically or use a notification mechanism that will request permission from the administrator for tasks that require case-by-case or limited-time-window approval. Finally, Axeda Policy Manager provides a local, secure audit-logging service so that policy administrators always have complete knowledge of all system activity.

For more information about Axeda and its products or to schedule a meeting with an Axeda representative please call +1-508-337-9200 or visit www.axeda.com.

About Axeda
Axeda Systems Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.

About Device Relationship Management
Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device Relationship Management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.

Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com