New services maximize the speed of remote service deployment and the value of each deployed product
Foxboro, MA - April 19, 2006 - Axeda Corporation, a leading provider of enterprise software that enables manufacturers to offer high-value remote services for their products, today announced its Maximum Results™ services. These services, based on the Company's extensive deployment experience, are designed to ensure that customers get the maximum value out of their remote service programs. Built on a five-part methodology, the services enable customers to hit the ground running, achieving rapid deployment and maximized product value for both them and their customers.
"Axeda's Maximum Results services accelerated the process of getting our remote service program launched to our customers," said Terry Naef, VIASYS NeuroCare, Global Director of Customer Care. "The result is better service for our customers with lower service operation costs, with a long-term plan for continued success."
The strategic importance of remote service programs and their ability to significantly affect a company's bottom line requires a serious, planned approach. The five key elements of Maximum Results services include:
· Be Customer-Centric. Customer acceptance of remote services depends on a simple premise: "What's in it for me?" Axeda advocates a customer-centric approach for all remote services programs.
· Build a 5-Year Plan. Successful remote services initiatives don't happen overnight - they require a long term commitment by organizations to make the internal and external changes needed to meet their goals. Results begin immediately, but the long-term payoff requires a strategic plan.
· Follow in the footsteps of leaders. Blazing a new trail is always easier with an experienced guide to lead the way. With the most deployed customers in market, Axeda has built a foundation of experience that enables our customers to hit the ground running with their remote service programs.
· Use results-aligned applications. The goal of any business is to produce results. Too often this is lost in the proliferation of technology suppliers espousing the latest innovations and the benefits they can deliver. A true solution answers a business need cost effectively and with minimal risk.
· Provide Mission Critical Support. The products our customers deliver never sleep; their ability to service them shouldn't either. Axeda understands the strategic importance of remote service programs. Mission critical information systems require 24 x 7 uptime - any disruption of service, either in the field or at the data center cannot be tolerated.
"Maximum Results is more than just the name for our services, it's our philosophy as a company" said Dale Calder, President and CEO, Axeda Corporation. "We are committed to partnering with our customers to ensure that they achieve Maximum Results from their remote service programs."
About Axeda Corporation
Axeda enterprise software enables a new generation of high-value remote services that maximize the value of the products you sell. Customers benefit from increased uptime and a superior product experience, while manufacturers generate increased revenue and higher customer satisfaction ratings with reduced cost of service delivery. Leading organizations such as Abbott Laboratories, Cardinal Health, EMC, Kodak Versamark, and Quantum are using Axeda solutions today to grow revenue, reduce service and support costs, increase customer satisfaction, and manage risk. For more information, please visit www.axeda.com.
Axeda is a registered trademark of Axeda Corporation. Axeda DRM, Axeda Device Relationship Management System, Axeda Agents, Axeda Applications, Axeda Policy Manager, Axeda Enterprise, Axeda Access, Axeda Software Management, Axeda Service, Axeda Usage, Firewall-Friendly, Maximum Results, and Maximum Support are trademarks of Axeda Corporation. All other trademarks are either property of Axeda Corporation or property of their respective owners.
