MANSFIELD, MA -- April 7, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, announced today that it will deliver a joint presentation with Network Appliance (NASDAQ: NTAP), a leading provider of enterprise network storage solutions, at Storage Networking World 2003 on how device relationship management (DRM) is changing the storage market with new approaches to proactive customer service. The presentation, "Device Relationship Management: Accelerating Enterprise Storage Support," will take place at the JW Marriott Desert Ridge Resort in Scottsdale, Arizona on Thursday, April 17 from 9:15-10:00 a.m. Speakers will include Dale Calder, president of Axeda Systems, and Rod Bagg, senior director of Sustaining Engineering at Network Appliance.

"Today's IT buyers expect suppliers to ensure maximum uptime and performance and to meet or exceed service level agreements with fast response and problem resolution," said Dale Calder, president of Axeda Systems. "The Axeda DRM™ System is helping leaders like Network Appliance establish a continuous connection to the products they install at their customer locations, 24 x 7, anywhere in the world, and leverage this new source of business information to provide new proactive services - and gain significant competitive advantage in the process."

The Impact of DRM and Storage
Fundamental changes in business and market dynamics are requiring storage manufacturers to take greater responsibility for ensuring the uptime and performance of installed equipment. Device Relationship Management, or DRM, is a new category of enterprise software that enables these companies to remotely monitor, diagnose, and support devices deployed at customer sites around the world - cost-effectively and in real time - using the Internet. DRM provides a managed, secure, and bi-directional flow of information between remote equipment and support personnel. It helps minimize support calls and time on the phone, speeds the diagnostic process, reduces the number of costly on-site visits, and increases device uptime - all enhancing customer productivity and satisfaction.

For more information about Axeda or to schedule a meeting with an Axeda representative at Storage Networking World, please call +1-508-337-9200, visit Booth C17 in the Grand Canyon Ballroom of JW Marriott Desert Ridge, Scottsdale, AZ, USA, or visit www.axeda.com.

About Axeda
Axeda Systems Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.

About Device Relationship Management
Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device Relationship Management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.

Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com