Provide Proactive Customer Service for High-Speed Digital Printing Systems
Mansfield, MA and Dayton, OH - March 30, 2004 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services today announced the expansion of its relationship with Kodak Versamark, Inc., a leading worldwide supplier of ultra-high speed digital printing solutions and a wholly owned subsidiary of Eastman Kodak Company (NYSE: EK).
Kodak Versamark became an Axeda customer in 2001. For the past two years the relationship has consistently progressed with Axeda's DRM software now installed in Kodak Versamark printing systems in sites located in the Americas, Europe, Asia Pacific, and Japan. The base of systems with the DRM software continues to grow as Kodak Versamark installs new systems and adds the software to existing installations.
"Axeda's commitment to proactive customer service is an important part of our success in implementing Axeda DRM," said Don Kitchen, manager, Global Customer Service Support for Kodak Versamark. "As a result of our combined efforts, Axeda DRM is helping Kodak Versamark's field service team proactively manage equipment deployed at customer sites and enabling them to identify and correct potential problems before they impact our customers' production capabilities." Kitchen continued, "The beauty of the Axeda DRM system is its ability to monitor and analyze system data and automatically trigger a corrective or investigative action by service without human intervention. The result is increased productivity for the customer and better management of service resources for Kodak Versamark."
"Our successful partnership is a result of a dedicated team of Axeda and Kodak Versamark professionals who are working together to deploy Axeda DRM to improve field service capabilities within the digital printing segment," said Dale Calder, president and founder of Axeda Systems. "Axeda continues to work closely with the Kodak Versamark team to continue to expand the relationship and deploy DRM throughout their vast global digital printing network."
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The Company's flagship product, the Axeda Device Relationship Management SystemTM, is a distributed software solution that lets businesses remotely monitor, manage, and service intelligent devices deployed around the world, allowing them to optimize their service, development, sales, and manufacturing operations. Axeda customers include Global 2000 companies in many markets including Medical Instrumentation, Enterprise Technology, Industrial and Building Automation, Office Automation, and Semiconductor Equipment industries. Axeda has sales and service offices in the U.S., Europe, and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Everyday intelligent devices such as copiers, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device relationship management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency, and lower costs, with an ROI that is often measured in months.
Kodak Versamark, Inc., a wholly owned subsidiary of Eastman Kodak Company (NYSE: EK), is a world leader in ultra-high-speed, 100% variable data, digital printing solutions for full color, spot color, and monochrome applications. The company's products include high-resolution, full- and part-page printing systems. For more information, please visit our web site at www.kodakversamark.com.
Kodak and Versamark are trademarks of Eastman Kodak Company.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
