Offers System Integration Solutions for Device Relationship Management In Multiple Japanese Markets
MANSFIELD, MA -- March 24, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, announced today that Agrex Inc., (JASDAQ: 4799), one of Japan's major information technology (IT) system solution providers, has entered into a reseller agreement to offer the Axeda DRM™ system as part of their comprehensive solutions offering. Agrex will sell and support the Axeda DRM System and provide related implementation, system integration, and service offerings to their customers in multiple Japanese markets including high technology equipment, medical instruments, and industrial machines.
"While device relationship management is a new market segment in Japan, major equipment manufacturers already understand that it will fundamentally change how customer service is delivered in the future," said Mr. Yasushi Kudo, chief executive director of Agrex Inc. "Agrex recognizes that Internet-based remote service and management will become a competitive requirement for leading companies, and we see this as a key initiative to expand our business opportunity. We believe Axeda DRM™ is the best solution on the market today and, as part of our solutions portfolio, it will enable our customers to maximize equipment uptime, and improve customer satisfaction, operational efficiency and cost management."
"Agrex is an ideal partner for Axeda and we are already working successfully together to address the systems integration needs of our major customers," said Mr. Koichi Terasawa, president of Axeda Systems KK, Tokyo, Japan. "They have extensive expertise in offering information technology and enterprise solutions to major OEMs, and they bring the critical resources needed to fulfill the growing demand for Device Relationship Management solutions in Japan."
Agrex offers a wide variety of enterprise software products and service solutions covering areas such as customer relationship management (CRM), supply chain management, automation systems, and enterprise resource planning (ERP). Agrex has formed a dedicated team of sales and service professionals that will work with Axeda Systems KK to expand the market for Device Relationship Management in Japan.
The Axeda DRM™ system is a distributed enterprise software solution that lets service organizations proactively monitor, manage, and service intelligent devices deployed at remote customer sites anywhere in the world, cost effectively and in real time. The system leverages patent-pending Firewall-Friendly™ technology to ensure the secure transmission of instrument data via the Internet from remote instruments to service representatives, alerting them if a device is operating outside preset performance standards.
Axeda DRM helps minimize support calls and time on the phone, reduces the number of costly, unscheduled or unnecessary service visits, and increases device uptime to further enhance customer productivity and satisfaction. The system also enables new, high-value managed-service offerings such as automated consumable replenishment, system upgrades and pay-for-use billing programs. Ultimately, Axeda DRM enables full-lifecycle product and customer feedback that can be used to benefit multiple parts of the business including product development, marketing, sales, operations, and manufacturing. Users gain competitive advantage by increasing their operating efficiency and profitability while simultaneously increasing customer satisfaction and retention.
Please contact Axeda at info@axeda.com or call +1-508-337-9200 in the USA or + 81-3-5652-9891 in Japan. Visit www.axeda.com for more information.
Agrex Inc. (JASDAQ: 4799), is a leading provider of system integration services and system solutions in Japan. The company, incorporated in 1965, is headquartered in Shinjuku, Tokyo, Japan, with branch offices covering all of Japan in major cities such as Fuchu, Amagasaki, Sapporo, Osaka, and Tama. Agrex has 1,100 employees with annual sales of approximately US$ 132 million in FY2001. For more information, please visit www.agrex.co.jp or email sol-sales@agrex.co.jp.
Axeda Systems Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Today's "intelligent" devices - such as medical instruments, computers and storage systems, printers and copiers, energy systems, building control units, and industrial equipment - are an important new source of business information. Device Relationship Management (DRM) systems allow companies to tap into valuable device performance and usage information any time, anywhere. Pioneered by Axeda, DRM technology provides a distributed information management system that leverages the Internet to allow timely, accurate and unbiased information to be communicated directly and automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses operating with increased efficiency at lower costs and generating new sources of revenue, with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
