SAN DIEGO & MANSFIELD, MA - March 18, 2003 -- The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, and Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, today announced that Axeda has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online.

"We are excited to have the leader in the field of Device Relationship Management (DRM), Axeda Systems, join SSPA as our latest Vendor member," said Bill Rose, SSPA Founder/CEO. "DRM is an area that our membership is increasingly interested in, and we are privileged to now have Axeda bring their experience and leadership to the SSPA Vendor Member program."

"SSPA's tremendous membership growth over the last year demonstrates that leading service executives are looking to this organization for resources and timely information to better deliver world-class support. We are pleased to be part of this innovative group," stated Dale Calder, president of Axeda Systems.

The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The SSPA community is now the largest technical customer service and support community in the world. Members can learn more about Axeda at the upcoming SSPA 2003 being held March 31 - April 2 at Westin Horton Plaza, San Diego, CA.

Axeda Systems Inc. is an enterprise software company that develops and markets device relationship management solutions for original equipment manufacturers and associated service organizations in multiple industries worldwide. The Axeda DRM™ system is a distributed software solution that allows service organizations to proactively monitor, diagnose, repair and re-supply intelligent devices when remotely deployed at customer sites. Axeda DRM helps minimize support calls and time on the phone, reduces the number of costly, unscheduled or unnecessary service visits, and increases device uptime to further enhance customer productivity and satisfaction. DRM also enables new, high-value managed-service offerings such as automated consumable replenishment, system upgrades and pay-for-use billing approaches such as cost-per-reportable programs. For more information about Axeda and the Axeda DRM System, register for an upcoming web seminar to be held on March 26 at http://axedaseminars.webex.com or call +1-508-337-9200 for more information.

About Axeda
Axeda Systems™ Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System(TM), is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 20,500 service professionals at 2,400 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.

Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com