Mansfield, Mass -- March 17, 2004 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services today unveiled its enhanced DRM Customer Care Program, as a part of its ongoing, superior service and support to its DRM customers. With over three years of experience in deploying DRM solutions, Axeda has created a set of best practices that ensure a rapid and successful deployment. The customer care program has been enhanced to include a customer care team for each customer that utilizes these best practices to accelerate deployment to more devices, product lines and geographies.
Axeda launched the first phase of the DRM Customer Care Program last fall with its inaugural DRM Leadership Forum. The purpose of this forum was to assemble Axeda's community of thought leaders and provide them an environment where they could discuss best practices with other Axeda customers and members of the Axeda team. Executives from key customer accounts provided valuable feedback on their DRM deployments and the company's product roadmap.
"Axeda's customer care team has enabled Applied Biosystems engineers to accelerate the deployment of Axeda DRM in our line of Applied Biosystems 3730 and 3730xl DNA Analyzers and ABI PRISM® 3100 and 3100-Avant Genetic Analyzers, giving our service team the immediate advantage of DRM's secure remote diagnosis technology," said Michael G. Schneider, Vice President of Worldwide Service at Applied Biosystems. "Axeda DRM is enabling our engineers to proactively diagnose and fix problems remotely to ensure rapid, accurate, and cost-effective DNA analysis. Data accuracy is the top priority of our DNA analyzer customers. Axeda DRM proactively detects problems that can cause degradation of the quality of analysis. Previously, these problems would not be detected until the run was complete, causing the loss of valuable samples."
Robert M. Russell Jr. chairman and CEO of Axeda Systems stated, "Axeda's DRM Customer Care Program is driving the successful adoption of DRM technology by our growing customer base. By providing personalized support to each customer, DRM deployment is accelerated, and return on investment is realized at a faster rate. Axeda is uniquely poised as the leading full-service provider of products and services focused on enabling enterprises to remotely manage and monitor their deployed devices. Axeda DRM enables our customers to respond more effectively to customer needs, reduce operating costs, and improve customer satisfaction and loyalty."
Leading companies understand that exceptional customer support is key to business success. As businesses focus on the bottom line, companies are being asked to reduce costs and increase customer satisfaction - all with a constant focus on achieving ROI. DRM allows enterprises to be proactive in their service offerings and offer their customers specialized customer support without incurring additional costs. Companies already taking advantage of DRM include Abbott Laboratories, Applied Biosystems, Bayer Healthcare Diagnostics, FUJIFILM Medical Systems, Hitachi High Technologies, Network Appliance and Varian.
Axeda's Second Annual DRM Leadership Forum will be held October 26-28, 2004 in Sonoma Valley, CA. For additional information about Axeda and our offerings please email: info@axeda.com.
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management SystemTM, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers include Global 2000 companies in many markets including Medical Instrumentation, Enterprise Technology, Industrial and Building Automation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the U.S., Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device relationship management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs, with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
