Foxboro, Mass. – January 28, 2008 - Axeda Corporation, the secure remote service and support company, today announced that Jim Pendergast has joined the company as vice president of customer success. In this newly created role, Pendergast will work with Axeda customers to successfully create, deploy, and grow their remote service programs powered by Axeda technology and services.
Pendergast brings a distinguished track record of innovation in improving the customer experience. Most recently, he was the director of programs within the global support organization at Openwave Systems, where he created key corporate programs for customer advocacy, crisis management, and value-added services. He has more than 15 years of high-tech experience, focusing on driving operational excellence, managing process improvement initiatives to stimulate revenue and margin growth, and building programs to increase customer loyalty and satisfaction.
“Our success depends directly on the success of our customers. We constantly invest in resources that ensure they receive the level of care and attention needed to build and deliver successful remote service programs,” said Dale Calder, president and CEO, Axeda. “Jim has consistently helped technology organizations position their customers for long-term success. We are very pleased to welcome Jim to the Axeda team.”
Prior to Openwave Systems, Pendergast held senior management positions at Lotus/IBM, where he centrally managed the support account management team in the Americas, and also served as the corporate lead for the deployment of Lotus Notes throughout the IBM infrastructure. He also spent several years managing manufacturing shops at General Electric Co. at a core aircraft engine facility. Pendergast currently serves on the Board of Directors of the Consortium of Service Innovation (CSI) and has spoken at several industry conferences regarding support best-practices. He holds a bachelors degree in operations management from Northeastern University.
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About Axeda
Axeda Corporation delivers secure remote service and support capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost, while enabling enterprises to effectively secure, control and track all remote access to critical data centers. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign® Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.
