Device Relationship Management to be Delivered as Part of HHT Solutions in Multiple Japanese Markets
MANSFIELD, Mass -- December 10, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, announced today that it has partnered with Hitachi High-Technologies Corporation (HHT) (TSE: 8036), one of Japan's major information technology (IT) system solution providers, to deliver the Axeda DRMTM system as part of their comprehensive solutions offering. HHT will sell and support the Axeda DRMTM system and provide related implementation, system integration, and service offerings to their customers in multiple Japanese markets, including high technology equipment, medical instruments, and industrial machines.
"While device relationship management is a new market segment in Japan, major equipment manufacturers already understand that DRM will fundamentally change how customer service is delivered in the future," said Mr. Yoichi Hagiwara, general manager, information and control systems development, HHT. "HHT recognizes that Internet-based remote service and management will become a competitive requirement for leading companies, and we see this as a key initiative to expand our business opportunity. Axeda DRMTM is the best solution on the market today, and as a key component of our solutions portfolio, it will enable our customers to maximize equipment uptime, improve customer satisfaction, operational efficiency and cost management." "HHT is an ideal partner for Axeda and we are successfully working together to address the systems integration needs of our customers," said Dale Calder, president of Axeda Systems. "Their extensive knowledge and expertise in offering information technology and enterprise solutions to major companies, brings forth the critical resources required to fulfill the growing demand for device relationship management solutions in Japan."
HHT offers planning, configuration, maintenance, integration, and management of information systems ranging from large-scale management systems for sustaining social infrastructures, to business and information systems for small to large-sized enterprises. The company provides a highly reliable platform that serves as the basis for information systems supporting hardware, network systems, and web integration, and takes maximum advantage of packaged products from globally-developed business alliances. HHT has formed a dedicated team of sales and service professionals that will work with Axeda Systems KK, Axeda's subsidiary in Japan, to expand the market for device relationship management in Japan.
The Axeda® Device Relationship Management SystemTM system enables instrument manufacturers to monitor, manage, and service intelligent devices deployed at remote customer sites anywhere in the world -- cost effectively and in real time. Enterprises implementing the Axeda DRMTM system rapidly gain a competitive advantage by increasing their operating efficiency and profitability, while simultaneously increasing customer satisfaction and retention.
Hitachi High-Technologies Corporation (TSE: 8036) is a leading provider of system integration services and system solutions in Japan. The company, incorporated in 1947, is headquartered in Shimbashi, Minato-ku, Tokyo, Japan, with branch offices covering all of Japan in major cities such as Osaka, Nagoya, Fukuoka, Sapporo and Sendai. Number of branches are 22. They also have a World Wide Network covering in 24 countries in continents such as North America, South America, Europe, and Asia. They have about 3,100 employees with annual sales of approximately US$ 6.7 billion in fiscal year ended March 31, 2003. For more information, please visit www.hitachi-hitec.com.
Axeda Systems Inc. (Nasdaq: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management SystemTM, is a distributed software solution that lets businesses remotely monitor, manage, and service intelligent devices deployed around the world, allowing them to optimize their service, development, sales, and manufacturing operations. Axeda customers include Global 2000 companies in multiple markets including Medical Instrumentation, Enterprise Technology, Industrial and Building Automation, Office Automation, and Semiconductor Equipment. Axeda has sales and service offices in the U.S., Europe, and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Everyday intelligent devices such as copiers, elevators, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. DRM helps turn reactive businesses into proactive businesses, providing new sources of revenue, increased operational efficiency, and lower costs, with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
