MANSFIELD, MA -- November 18, 2002 - Axeda Systems Inc. (NASDAQ: XEDA), ), the world's leading provider of device relationship management (DRM) enterprise software and services, today announced that it will sponsor the next in its groundbreaking series of DRM Leadership ForumSM events at the Radiological Society of North America (RSNA) Annual Meeting. Key thought leaders will participate in a panel discussion on how DRM allows organizations to move towards proactive, responsive, profitable customer service. There will also be specific discussion regarding how DRM is enabling medical device manufacturers, such as Varian Medical Systems, to leverage the Internet to monitor, manage, and service their remote devices-resulting in significantly improved operating efficiencies and heightened customer satisfaction through proactive service.
The DRM Leadership Forum panel will convene on December 3, 2002 at 6:00p.m. in Conference Room 22BC of the Hyatt McCormick Place, Chicago, IL. Participants will include:
- Joel Rumley, SmartConnect Project Manager, Varian Medical Systems
- William Hou, Senior Director of Product Marketing, Siebel Systems, Inc.
- Michele Tittle, Manager of Life Sciences, CRM, BearingPoint, Inc.
- Dale Calder, President, Axeda Systems
This event will also highlight a live demonstration by Varian Medical Systems of its SmartConnect System, which uses the Axeda Device Relationship Management System™ to remotely and proactively monitor, manage, and service and upgrade Varian instruments at their customer sites, over the Internet.
"Since November 2001, we have been working with Axeda to allow our support specialists and technicians to access equipment via the Internet to review and discuss applications in real-time with users of our products," said Bob Larsen, worldwide director of marketing for customer support services, Varian Medical Systems. "Over the course of the year, it has become clear that DRM technology enables us to substantially improve response time to service calls and to provide immediate technical assistance to customers in a manner that ensures privacy and security."
"DRM is a key ROI-maker," said Michele Tittle, manager of Life Sciences, BearingPoint Inc., (formerly KPMG Consulting). "By deploying this leading edge technology, the healthcare community has the ability to remotely monitor and access their equipment in the field and its related diagnostic data, reducing the costs of on-site technician visits. This allows organizations to be proactive versus reactive to device malfunctions in the field, while still maintaining customer data integrity."
Under the auspices of its new DRM Leadership AllianceSM, Axeda plans to continue to host DRM Leadership Forum events at upcoming technology industry conferences worldwide to foster understanding, adoption, and evolution of this important technology and marketplace. The first DRM Leadership Forum was held October 7, 2002 at the Association for Service Management International (AFSMI) show in Atlanta, GA.
"Axeda is proud to host the second DRM Leadership Forum at RSNA, and welcomes the participation of DRM Leaders such as Varian Medical Systems, Siebel Systems and BearingPoint," said Dale Calder, president of Axeda Systems. "This event will demonstrate the transformational power of device relationship management for medical device manufacturers, and highlight the forces that are driving the rapid adoption of DRM today and shaping its future."
This second DRM Leadership Forum will take place at the Radiological Society of North America (RSNA) on Tuesday, December 3, 2002 from 6:00 p.m. - 8:00 p.m. in Conference Room 22BC of the Hyatt McCormick Place, Chicago, IL. To register please visit or call +1-508-337-9200. For more information on Axeda DRM, please visit the Axeda booth #2202 at RSNA in McCormick Place, Chicago or visit www.axeda.com.
Within most enterprises today, service departments are being driven to improve productivity and reduce costs while at the same time, meet escalating customer expectations. Axeda DRM allows service businesses to leverage the Internet to establish continuous connections to devices deployed remotely at customer sites. Now service organizations can proactively monitor, diagnose and repair problems remotely, or schedule maintenance appointments to alleviate developing problems before devices actually fail. This minimizes support calls and time on the phone, reduces the number of costly, unscheduled or unnecessary service visits, and increases device uptime to further enhance customer productivity and satisfaction. Axeda DRM also enables new, high-value managed-service offerings such as automated consumable replenishment, remote system upgrades and pay-for-use billing. Ultimately, Axeda DRM-enabled full-lifecycle feedback benefits multiple parts of the business including product development, marketing, sales, operations, and manufacturing.
Axeda Systems Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Industrial and Building Automation, Enterprise Storage, High-technology, Medical Instrumentation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device Relationship Management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
