MANSFIELD, MA -- October 6, 2003 - Axeda Systems Inc. (Nasdaq: XEDA), the world's leading provider of device relationship management (DRM) enterprise software and services, today announced that Procket Networks, Inc., an emerging worldwide manufacturer of IP networking technology and products, has licensed the Axeda DRM(tm) system to remotely monitor and manage the PRO/8000(tm) high-availability router series. Procket will use Axeda DRM to deliver industry-leading support levels by remotely monitoring and proactively managing product inventories and configurations in real-time on products deployed around the world.

"With Axeda DRM we continue to expand our service intelligence capabilities by providing real-time product inventory information to our technical assistance center engineers," said Brad Kashani, vice president of worldwide sales & customer service, at Procket Networks. "In combination with proactive alerts generated on the basis of actual up-to-the-second configuration data, we can provide our customers unprecedented support capabilities to ensure optimal performance and maximum uptime. Our customers can focus on their business rather than their network."

"We are extremely pleased to be selected by an innovator like Procket Networks. Together, we will enable leading-edge, proactive services that achieve minimum problem resolution times and result in the highest levels of customer satisfaction," said Robert M Russell Jr., chairman and CEO of Axeda Systems.

All PRO/8000 routers feature PRO/1 Modular Service Environment (MSE(tm)) software, and portable IP networking software designed to meet the stringent requirements of today's global network environment. Procket has developed a completely new architecture for PRO/1 MSE software to enable the ability to self-heal, self-configure, self-monitor and self-protect. PRO/1 MSE software operation delivers compelling operational cost advantages for customers.

To support the PRO/8000 Procket has pioneered a new model for customer support that leverages intelligent service agents embedded in Procket platforms, and a knowledgebase that does real-time correlation with Procket's engineering and technical support databases. Together these facilities enable two-way, proactive support capabilities that have never been possible before.

The Axeda DRM system is a distributed enterprise software solution that lets service organizations proactively monitor, diagnose, repair and re-supply intelligent devices when remotely deployed at customer sites. The system ensures the secure transmission of equipment data via the Internet from remote equipment to support personnel. This helps minimize support calls and time on the phone, speeds the diagnostic process, reduces the number of costly on-site visits, and increases equipment uptime - all enhancing customer productivity and satisfaction. Ultimately, the Axeda DRM system enables full-lifecycle feedback from real-world device usage that can be leveraged to benefit multiple parts of the business including product development, marketing, sales, operations, and manufacturing.

About Procket Networks, Inc.
Procket Networks, Inc. offers a range of breakthrough technology and platforms that enable customers to achieve maximum reliability and value from their IP networks. Its products combine the industry's most advanced software and network processor technologies with true innovations in customer support. Procket empowers customers to focus on building successful businesses rather than troubleshooting their networks. Additional information on Procket can be found on the worldwide web at www.procket.com or contact Procket Networks at 408.635-7900.

About Axeda®
Axeda Systems Inc. (NASDAQ: XEDA) is the world's leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The Company's flagship product, the Axeda Device Relationship Management System(tm), is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers include Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Printer and Copier, Industrial and Building Automation Equipment. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com.

About Device Relationship Management
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device relationship management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs, with an ROI that is often measured in months.

Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com