Axeda Systems Inc. (Nasdaq: XEDA), the leading provider of device relationship management (DRM) enterprise software and services, today announced that it will sponsor the industry's first DRM Leadership ForumSM at the Association for Services Management International (AFSMI) S-Business Education Summit & Expo in Atlanta, GA on October 7, 2002. Key thought leaders from a cross section of the industry will participate in a panel discussion about directions in the service business and how DRM is enabling formerly reactive service departments to become proactive service businesses by using the Internet to remotely monitor, manage, and service customer devices resulting in dramatically improved operating efficiencies and customer satisfaction.
"AFSMI has started closely examining and researching Device Relationship Management and its timely role in enabling leading companies to proactively address the complexities and challenges facing service organizations," said Pim Bonsel AFSMI vice president and executive director of Research & Studies. "I look forward to sharing AFSMI's research and perspective on DRM and participating in the DRM Leadership Forum."
The DRM Leadership Forum panel participants in Atlanta will include:
- Pim Bonsel, VP, Executive Director of Research & Studies, AFSMI
- Joseph Basalla, Managing Director, CRM & Industrial Markets, BearingPoint Inc., (formerly KPMG Consulting)
- William Hou, Senior Director of Product Marketing, Siebel Systems, Inc.
- Jukka Kuusinen, General Manager, M2M, Nokia
- Navi Radjou, Senior Research Analyst, Forrester Research, and Dale Calder, President & Founder, Axeda Systems
Under the auspices of its new DRM Leadership AllianceSM, Axeda plans to host a series of DRM Leadership Forum events at upcoming technology industry conferences worldwide to foster understanding, adoption, and evolution of this important technology and marketplace. The first DRM Leadership Forum will take place at the AFSMI S-Business Education Summit & Expo on October 7, 2002 at 2:30PM at the World Conference Center in Atlanta, GA. Please visit www.axeda.com or call +1-508-337-9200 to register.
Within most enterprises today, service departments are being driven to improve productivity and reduce costs while at the same time, meet escalating customer expectations. DRM allows service businesses to leverage the Internet to establish continuous connections to devices deployed remotely at customer sites. Now service organizations can proactively monitor, diagnose and repair problems remotely, or schedule maintenance appointments to alleviate developing problems before devices actually fail. This minimizes support calls and time on the phone, reduces the number of costly, unscheduled or unnecessary service visits, and increases device uptime to further enhance customer productivity and satisfaction. DRM also enables new, high-value managed-service offerings such as automated consumable replenishment, system upgrades and pay-for-use billing. Ultimately, DRM-enabled full-lifecycle feedback can be used to benefit multiple parts of the business including product development, marketing, sales, operations, and manufacturing.
The Association for Services Management International (AFSMI) is the only global organization dedicated to furthering the knowledge, understanding, and career development of executives, managers, and professionals in the high-technology services and support industry. Its goal is to provide leadership and direction that helps our individual and corporate members expand their capabilities to meet the growing complexities and challenges of the industry. AFSMI was founded in 1975 with the mission of being the vital link for high-technology professionals who must stay on top in its fast-growing, ever-changing industry. Currently, over 5,000 members representing more than 1,500 organizations on almost every continent rely on AFSMI to be the voice of the services industry and their communications bridge to growth. The S-Business Education Summit and Expo is the association's premier B2B leadership event that sets the pace for the future of services and support-s-business. More information is available at www.afsmi.org .
Axeda Systems Inc. (NASDAQ: XEDA) is the leading provider of device relationship management (DRM) enterprise software and services. Axeda helps businesses become more competitive by using the Internet to extract real-time information hidden in their intelligent devices. The company's flagship product, the Axeda Device Relationship Management System™, is a distributed software solution that lets businesses remotely monitor, manage and service intelligent devices, deployed around the world, allowing them to optimize their service, development, sales and manufacturing operations. Axeda customers are Global 2000 companies in many markets including Industrial and Building Automation, Enterprise Storage, High-technology, Medical Instrumentation, Office Automation and Semiconductor Equipment industries. Axeda has sales and service offices in the US, Europe and Japan, and distribution partners worldwide. More information about Axeda is available at www.axeda.com .
Everyday intelligent devices such as copiers, elevators, vending machines, building control units, medical devices, computers and storage systems, and industrial machines are an important new source of business information. Device relationship management systems allow companies to tap into this valuable information anytime anywhere. Pioneered by Axeda, device relationship management technology provides a distributed information management system that leverages the Internet to allow timely, accurate, and unbiased information to be communicated automatically between intelligent devices, wherever they are deployed around the world, and service personnel or enterprise business systems. Device Relationship Management helps turn reactive businesses into proactive businesses providing new sources of revenue, increased operational efficiency and lower costs with an ROI that is often measured in months.
Press Contact:
Erin Nolan Smith
Corporate
+1 508-718-6351
enolan@axeda.com
