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Web Seminar: Uncovering the Secrets to Remote Service Customer Adoption, Featuring Diebold
Thursday, June 5, 2008
Noon EDT/9:00 a.m. PDT
Join Diebold and Axeda for the next customer event in the Axeda Web Seminar Series: Profiles of Leading Remote Product Service Programs.
This session will feature Diebold guest speakers Shelly Ewing, Senior Product Manager, and Jay Scott, Technical Support Manager. Together, they will share how their OpteView remote service program has enabled Diebold to reduce field service visits and minimize system downtime for their Opteva line of ATMs.
Register today to learn how Diebold uses Axeda to:
- Resolve ~17% of total issues remotely
- Cut overall downtime for the OpteView product line by 15%
- Reduce turnaround time for problem resolution from an average of one to three hours to fewer than 30 minutes
- Provide virtual “over-the-shoulder” support for additional issues
In this Web seminar, Jay and Shelly will also share their experiences in driving customer adoption of remote service capabilities by addressing the highest level of security requirements for banks while allowing them to control, approve, and track all remote service activity.
Register today!
5th Annual Remote Device Monitoring & Management SummitTM
Developing Tighter Customer Relationships with Smart Remote Services
June 22-26, 2008
Sheraton Nashville Downtown Hotel
Nashville, TN
The 5th Annual Remote Device Monitoring & Management Summit is the leading cross-industry event on intelligent remote services. This year’s event features an all new look, a fresh set of content-rich case studies, and an impressive panel of industry leaders. Hear from companies including Cardinal Health, Avaya Global Services and Honeywell Aerospace .
Topics for this event include:
- Case studies from today’s top Services leaders
- Developing the Go-to-Market strategy for smart remote services
- Creating intelligent service offerings to distinguish you from your competition
- Optimizing your current Service operations using smart remote services
As a sponsor of this event Axeda is able to offer a 20% discount, to take advantage of this offer enter the code AXEEM when registering online or by calling Mack Mendoza at 646-253-5524 and mention Axeda to receive the discount.
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