Productivity and uptime are crucial drivers in the industrial equipment industry, where machine downtime can cost more than $1 million per day.
Learn how remotely and proactively identifying and resolving product issues and automating service delivery can increase uptime, while reducing costs, generating revenue, and improving customer satisfaction.
Based on the experience with software evaluations over the past seven years, this ebook provides 10 suggestions for helping you conduct a comprehensive evaluation of remote service solutions.
Learn how a successful remote service solution can impact business processes in everypart of a company.
Learn how industrial equipment and machinery manufacturers are increasingly adopting remote service solutions to provide higher-value service to their customers in this industry overview.
Monitor, manage, and repair wired and wireless assets with on-demand applications.
The Axeda® Platform is a secure and scalable foundation on which to build and deploy M2M applications for connected products. This white paper details the platform features that simplify and speed the process of developing and deploying your applications.
Industry-leading manufacturers now expect their service organizations to generate revenue—contribute to the enterprise’s bottom line—not just improve their operations.
Axeda incorporates and end-to-end security strategy covering all levels, including network, application, user, and data security. Find out how to overcome security concerns with the helpful information in this white paper.
Axeda powers the next-generation service delivery model in providing Gerber Technology with real-time system diagnostics for proactive service and support. Results include a 5% improvement in first-time fix rates and reduced field service visits in Australia, China, Europe, and the U.S.
Axeda enables Eastman Kodak to improve the level of support for their field service personnel through the access of real-time printer information. Most software-related issues are corrected in 90% less time than phone support.
With Axeda, all issues associated with VPNs are now mitigated. Key Technology can now also see their equipment data in real-time and use the alerting and alarm features to provide better, proactive service - often avoiding service calls.
Orbotech uses Axeda to remotely service and support their automated optical inspection machines in ensuring high availability and preserving security and operator safety. An added benefit of their remote service initiative is connecting technical experts from around the world to collaborate and resolve complex issues in hours instead of days.
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