Axeda - Resource Center for Manufacturers

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1. Customer Videos

Abbott Diagnostics Reduces Costs and Field Service Visits with Axeda

Applied Biosystems Remotely Monitors Instruments to Ensure Maximum Uptime with Axeda

Cardinal Health Reduces Field Service Visits while Doubling Customer Connectivity Rate with Axeda

Diebold Improves Availability of ATMs with Axeda

Varian Medical Reduces Mean Time to Repair by 50% with Axeda

2. Case Studies

Applied Biosystems

Applied Biosystems at Wellcome Trust Sanger Institute

Cardinal Health

Diebold

Egenera

Harbor Research: Respironics & Axeda Case Study

Kodak Versamark

Varian Medical Systems

Ventana Medical Systems

3. Data Sheets

Axeda On-Demand

Axeda ServiceLink

4. Recorded Web Seminars

Aberdeen & Axeda: Profiles of Leading Remote Product Service Programs

Applied Biosystems & Axeda: Reducing Field Service Visits by Maximizing Instrument Uptime

Cardinal Health (formerly VIASYS) & Axeda: Increasing Revenue while Complying with Regulatory Requirements

Egenera & Axeda: Increasing Customer Satisfaction Ratings while Addressing Customer Compliance Requirements

Introducing Axeda On-Demand: Remote Service Made Easy

Respironics & Axeda: Reducing Service Costs while Increasing Contract Renewals

Varian & Axeda: Reducing MTTR and Increasing Customer Satisfaction

Ventana Medical Systems & Axeda: Five Steps to Built-in Remote Service

VeriSign & Axeda: Security Strategies for Remote Service and Support

Wind River & Axeda: Designing Devices for Remote Serviceability

5. Whitepapers

Aberdeen Group: Best Practices in Strategic Service Management

Providing Secure Remote Service and Support

The Business Case for Remote Service and Support Technology

Web Seminar: Uncovering the Secrets to Remote Service Customer Adoption, Featuring Diebold
Thursday, May 29, 2008
Noon EDT/9:00 a.m. PDT