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Axeda delivers the software and services to help finance professionals keep costs down while adding new sources of revenue.
Raise service margins
- Deliver premium services with measurable SLAs by tracking uptime and providing monthly reports to customers
- Increase first time fix rate using remote diagnostics to ensure the right part and expertise is sent to the customer's site
Applied Biosystems has seen a 33% reduction in on-site visits with instruments connected through Axeda software.
Increase revenue
- Increase service contract renewals by offering tighter SLA’s with higher margins
- Automate consumable re-supply by monitoring product usage and supplying consumables automatically as required
Abbott Laboratories uses Axeda software to implement an automated pay-per-use program for its medical diagnostic instruments.
Lower operating costs
- Eliminate emergency travel costs through remote diagnostics and repair
- Reduce call volume by applying preventative software patches to fix known problems
Kodak Versamark uses Axeda remote access software to solve software related support problems 90% faster than via phone calls.
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