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Axeda delivers the software and services to help field service professionals deliver superior service to their customers at lower cost.
Eliminate or reduce service visits
- Eliminate emergency travel costs through remote diagnostics and repair
- Increase first time fix rate using remote diagnostics to ensure the right part and expertise is sent to the customer's site
Applied Biosystems has seen a 33% reduction in on-site visits with instruments connected through Axeda software.
Increase customer efficiency
- Keep equipment operating at peak performance by continuously monitoring key operational metrics
- Provide remote training of operators using desktop sharing to step through proper operating procedures
Varian Medical Systems uses remote desktop sharing to assist therapists with better usage techniques, and provide instructions on how to manipulate Acuity's tool set for image optimization.
Increase customer satisfaction and loyalty
- Fix problems with products before customers find them through proactive monitoring
- Improve mean time to repair (MTTR) through remote diagnostics and repair
Applied Biosystems customers are getting a 30% increase in instrument utilization through proactive monitoring of their DNA analyzers.
Increase contract renewals
- Increase service contract renewals by offering tighter SLA’s with higher margins
- Provide premium service contracts with additional value added services
NetApp has reduced MTTR for hardware problems by a minimum of two hours, increasing contract renewals.
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