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Axeda delivers the software and services to help executive management achieve profitable growth through the introduction of high-value remote services.
Increase revenue
- Increase service contract renewals by offering tighter SLA’s with higher margins
- Automate consumable re-supply by monitoring product usage and supplying consumables automatically as required
Abbott Laboratories uses Axeda software to implement an automated pay-per-use program for their medical diagnostic instruments.
Create competitive differentiation
- Bundle remote services into your product offerings
- Provide superior uptime and response time guarantees through remote monitoring
Quantum uses remote services as a key feature of their new storage products, with 30% of customers citing remote services a primary reason to purchase the product.
Increase customer satisfaction and loyalty
- Fix problems with products before customers find them through proactive monitoring
- Improve mean time to repair (MTTR) through remote diagnostics and repair
Applied Biosystems customers are getting a 30% increase in instrument utilization through proactive monitoring of their DNA analyzers.
Lower operating costs
- Eiminate emergency travel costs through remote diagnostics and repair
- Reduce call volume by applying preventative software patches to fix known problems
Kodak Versamark uses Axeda remote access software to solve software related support problems 90% faster than via phone calls.
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