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Axeda delivers the software and services to help customer support professionals deliver superior support to their customers at lower cost.
Reduce time for call resolution
- Collect all of the diagnostic information required to speed resolution by directly pulling this data from your products
- Speed call resolution by using remote access connections to see exactly what is on the customer's screen
Kodak Versamark uses Axeda remote access software to solve software related support problems 90% faster than via phone calls.
Increase customer satisfaction and loyalty
- Fix problems with products before customers find them through proactive monitoring
- Improve mean time to repair (MTTR) through remote diagnostics and repair
Applied Biosystems customers are getting a 30% increase in instrument utilization through proactive monitoring of their DNA analyzers.
Increase contract renewals
- Increase support contract renewals by offering tighter SLA’s with higher margins
- Provide premium service contracts with additional value added services
NetApp has reduced mean time to repair MTTR for hardware problems by a minimum of two hours, increasing contract renewals.
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