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Your Customer’s Requirements
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Axeda Capabilities
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I want my partner to provide a complete solution
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Applications
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I want to pay for the product as I use it
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Usage Monitoring
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I want my partner to keep the software up to date and secure
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Patch Management
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I want the system to always work at optimum performance levels
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Usage Monitoring
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I never want to run out of consumables
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Usage Monitoring
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I want to know how my use of the product compares to that of my peers
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Reporting
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I want the product to tell me if there is a problem
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Proactive Problem Detection
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If I have a problem, I want it fixed fast
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Diagnosis and Repair
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I want my system to run forever
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Proactive Problem Detection
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I want to avoid unplanned downtimes
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Remote Access
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I want to perform maintenance only when necessary
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Preventative Maintenance
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I want to track compliance with my SLAs
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Reporting
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I won’t allow remote connection to my products unless it’s secure
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Security
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I don't want any security issues with my product
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Patch Management
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I need to maintain compliance with regulations
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Security
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Provide me with statistics of how my operators are doing
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Usage Monitoring
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I want to control when you can do things to my system
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Security
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