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Network Appliance (NASDAQ: NTAP) is a world leader in open network storage solutions for today's data-intensive enterprise, providing technology, product, and partner solutions that continue to drive the evolution of storage.
The company uses the Axeda solution to extend their award-winning services with new proactive customer support capabilities for the full-line of enterprise storage solutions. Axeda’s technology helps Network Appliance to be even more responsive with automated, proactive service offerings that meet their customers' objectives of maximum system uptime and minimum total cost of ownership.
Network Appliance integrates Axeda software with their customer extranet and automated diagnostic systems to provide automatic problem resolution with no human intervention.
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Approaching 99.999% uptime on managed systems
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Reduced storage costs via optimization and capacity planning
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Improved MTTR via remote access, data collection, and diagnosis
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Dramatic increase in automated call handling and closure rates
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More than 30% of issues are solved without human intervention
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"Today's enterprise demands fast, continuous data access to power business applications, making reliable storage a mission-critical need. Our commitment to high-quality and responsive customer support is known across the industry. Axeda's advanced software helps us to be even more responsive with automated, proactive service offerings. This helps meet our customers' objectives of maximum system uptime and minimum total cost of ownership."
- Mark Santora, Senior Vice President, Network Appliance
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