Axeda - Kodak Versamark

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Eastman Kodak Company/Inkjet Printing is the leading worldwide supplier of ultra-high speed digital printing solutions.

The Axeda solution enables Kodak to improve the level of support for their field service personnel through the access of real-time printer information. Axeda software continuously monitors deployed printers, receiving proactive notification of errors and potential failures, facilitating diagnosis and remote service functions such as calibration, repairs, and complete software upgrades.

Kodak is using Axeda software on printing systems in sites located in the Americas, Europe, Asia Pacific, and Japan.

Results:

Most software-related issues corrected in 90% less time vs. phone support
Customer reporting only 4 hours of unscheduled maintenance
Preventive maintenance activities driven by equipment performance

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"As a result of our combined efforts, Axeda software is helping Kodak Versamark's field service team proactively manage equipment deployed at customer sites and enabling them to identify and correct potential problems before they impact our customers' production capabilities. The beauty of the Axeda system is its ability to monitor and analyze system data and automatically trigger a corrective or investigative action by service without human intervention. The result is increased productivity for the customer and better management of service resources for Kodak Versamark."

- Don Kitchen, Manager, Global Customer Service Support for Eastman Kodak

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