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Dako is a Denmark-based, global leader in tissue-based cancer diagnostics. Hospital and research laboratories worldwide use Dako know-how, reagents, instruments, and software to make precise diagnoses and determine the most effective treatment for cancer patients. With more than 1,000 employees and a presence in more than 70 countries, Dako covers most of the global anatomic pathology markets.
Dako is using Axeda software to help meet their ultimate goal of providing customers with the best service available in improving laboratory productivity. They will accomplish this by using Axeda software to automate software patch distribution, remotely troubleshoot issues, and deliver real-time diagnostic reports and dashboards on instrument productivity to customers and internal stakeholders.
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Reduce downtime by distributing software updates to Dako instruments via the Internet
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Increase resolution times by remotely troubleshooting Dako instruments with remote desktop support
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Provide customers with factual data about the productivity of their instruments with real-time diagnostic reports and dashboards
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"Dako and Axeda share a common belief: to provide great products and exceptional support. Axeda's level of support really set them apart from the competition. They were fast to respond to all our questions and took the time to understand our needs and develop a program that would produce results. In today's global market, this level of service is what separates good companies from great companies."
-Robert Woodhull, Director of Global Service at Dako
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