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Cardinal Health (NYSE: CAH) is a $86 billion, global company serving the healthcare industry with a broad portfolio of products and services. They are using Axeda software for remote monitoring and proactive support of their Alaris® and Pyxis® products deployed at customer locations worldwide. In addition to real-time, remote monitoring and service, Cardinal Health uses Axeda software to deliver remote software upgrades and patches to Pyxis® products, as well as to run remote desktop sharing sessions and diagnostic programs for its customers. Axeda’s patented technology has strict security provisions that complement healthcare facilities' existing network security infrastructure including firewalls and intrusion detection systems. Cardinal Health (formerly VIASYS) has also licensed Axeda software for its Support Connect service (formerly VCare Connect) for healthcare systems. Support Connect allows Cardinal Health clinical experts to securely access their medical systems with customer permission. The design of Suppor Connect makes it easy for customers to initiate remote service requests and provide diagnostic information directly to the support team; increasing operator productivity and reducing patient rescheduling. Installed at > 50% of customer base in 18 months (less than 5% in 3 years for VPN solution) $700K savings on daylight savings software update $2M savings on new software release update More than 15 former VIASYS product lines fully enabled Field service visits reduced by 15% Service agreement renewal capture rate increased by 10% Technical experts proactively notified on device status
"In the current regulatory environment it was critical for us to select a remote service solution that was more secure than dial-up and provided auditing capabilities that are not available on standard remote access products." - Greg Martin, Cardinal Health Group President, Customer Care and Information Technology |
"Providing our customers with superior service is a top priority for Cardinal Health. By allowing us to remotely monitor, manage and service our products in a secure environment, the Axeda solution will improve system uptime and enhance customer satisfaction." - Lauren Abrams, Senior VP of Customer Support Operations, Clinical Technologies and Services Segment of Cardinal Health |
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