“By working with Xeronics, manufacturers continually improve their products by detecting reliability issues with specific components early and collect knowledge about most frequent usage profiles, resulting in designing future updates and new products that more closely match customer needs. Integrating our ODIS solution platform with the Axeda ServiceLink on-demand system enables us to automate one-time and continuous remote data collection in delivering valuable business intelligence to our customers.”

- Dieter Speidel, co-founder and president, Xeronics AG

“Our suppliers use a multitude of ways to remotely service the instruments in our drug discovery labs. The Xeronics LabCenter, which includes Axeda ServiceLink, enables us to trace alarms from the process management system to individual devices, and to monitor and control these individual devices directly for failure analysis and recovery. At the same time, we can provide our suppliers with a common remote service solution for diagnosing and repairing technical issues with their products. As a result, we will be able to improve productivity and reduce downtime significantly.”

- Dr. Erwin Althof, scientific technical leader, Discovery Technologies at Novartis, Basel (Switzerland)