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Ventana Medical Systems, Inc. (NASDAQ: VMSI) is one of the world’s leading developers and manufacturers of medical diagnostic instrument and reagent systems, providing leading-edge automation technology for use in slide-based diagnosis of cancer and infectious disease. Ventana is using Axeda software for its CareGiver™ remote support program.
CareGiver provides remote monitoring of Ventana's SYMPHONYTM one-touch H&E slide preparation system, a primary staining system for use in clinical histology and drug discovery laboratories. It allows Ventana to deliver remote software updates and system calibration, which helps maintain system uptime. Through the Axeda Access application, Ventana can also provide secure, added value over-the-shoulder operator assistance, minimizing time spent troubleshooting and decreasing the need for onsite service calls.
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"With CareGiver's real-time monitoring capabilities, we receive pre-emptive instrument notifications, allowing us to resolve customer problems proactively. Axeda's secure, patented technology allows us to capture instrument data, while maintaining HIPAA compliance. The solution also allows us to retain a full audit trail of all activities on the system, which is a capability not available on standard remote access products." - Dave Flaten, Vice President/General Manager, Ventana Medical Systems |
